Eastpak Warranty

At Eastpak®, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with an Eastpak® product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift.

Covered during the legal warranty term:

Only manufacturing and/or component defects are covered during the legal warranty term. This includes faulty zippers and buckles, fabric discoloration and coating peeling off.

• Broken buckles

• Broken buckles

• Broken buckles

• Zipper tape damaged/worn

• Zipper tape damaged/worn

• Inside coating

• Discoloration

• Broken zip puller

• Broken zip slider (zipper tape not damaged)

• Shoulder strap material

• Fabric cut too short

• Frayed/torn seams

• Frayed/torn seams

What isn’t covered by the warranty?

The warranty policy does not cover damage caused by misuse (such as carrying heavy or unusual items), neglect, exposure to extreme temperatures or substances, water, and wear and tear.

• Holes

• Tears/cuts to fabric

• Self repair

• Worn wheels

• Broken luggage handles

How long is my item covered by the warranty?

The warranty period of your item can be found on the internal care label. If no warranty period is visible on the label, the legal warranty term will be applied.